Customer Onboarding Specialist

Location: San Francisco Bay Area

Department: Customer Success

Reports To: Head of Customer Success

About SlashExperts

SlashExperts is the leading peer-conversation platform that helps B2B companies accelerate revenue by connecting prospective buyers with real customers. By turning advocacy into a measurable, scalable growth channel, SlashExperts enables marketing and sales teams to build trust, shorten sales cycles, and influence pipeline. The platform seamlessly integrates into CRM systems, offering attribution-ready data and buyer insights at every stage of the funnel. Founded in 2024 and backed by world class investors, SlashExperts is on a mission to redefine the way B2B companies sell.

Role Overview

As a Customer Onboarding Specialist, you’ll be the first point of contact for new customers. Your mission is to ensure a smooth, timely, and successful onboarding experience that drives early wins and long-term value. You’ll partner with customers, sales reps, and internal experts to guide clients through setup, configuration, and strategy alignment.

Key Responsibilities

• Own the end-to-end onboarding process for new customers, from kickoff to launch
• Deliver white-glove onboarding experiences that balance technical setup with strategic guidance
• Conduct onboarding calls, training sessions, and milestone check-ins with customers
• Collaborate with internal teams (sales, delivery, revops) to ensure customer needs are met
• Troubleshoot onboarding blockers and escalate where necessary to keep timelines on track
• Document workflows and improve onboarding resources and guides
• Track onboarding KPIs (time to first value, activation rate, churn risk signals) and continuously optimize
  
  

What You’ll Bring

• 2+ years experience in customer onboarding, implementation, or customer success at a B2B SaaS or services company
• Strong project management and communication skills
• Empathy, patience, and a customer-first mindset
• Comfort with CRM tools (e.g., HubSpot, Salesforce), project tools (e.g., Asana, Notion), and sales tech
• Ability to manage multiple onboarding engagements at once with high attention to detail
• Bonus: Experience with outbound sales tools or working in an agency-like services environment
  
  

Why Join SlashExperts?

• Fast-growing, remote-first company redefining outbound sales
• Work with top-tier sales talent and innovative AI + automation platforms
• Meaningful ownership and growth opportunities
• Competitive salary, flexible PTO, and fully remote
  
  

Ready to help customers succeed from day one? Apply now and join us at the forefront of sales innovation.

Senior Full Stack Developer (Ruby on Rails)

Location: Remote 

Type: Full-Time

Department: Engineering

Reports To: Head of Product & Engineering

About SlashExperts

SlashExperts is the leading peer-conversation platform that helps B2B companies accelerate revenue by connecting prospective buyers with real customers. By turning advocacy into a measurable, scalable growth channel, SlashExperts enables marketing and sales teams to build trust, shorten sales cycles, and influence pipeline. The platform seamlessly integrates into CRM systems, offering attribution-ready data and buyer insights at every stage of the funnel. Founded in 2024 and backed by world class investors, SlashExperts is on a mission to redefine the way B2B companies sell.

Role Overview

We’re looking for a Senior Full Stack Developer with deep experience in Ruby on Rails and modern JavaScript frameworks (React preferred) to lead the development of our customer-facing platform, internal tools, and integrations with leading sales and marketing technologies. You’ll collaborate closely with product, design, and delivery teams to architect, build, and scale features that directly impact growth.

What You’ll Do

• Design and develop scalable backend services with Ruby on Rails‍
• Build responsive, user-friendly frontend components using React (or similar)
• Integrate with third-party APIs (Salesforce, HubSpot, Clearbit, Clay, Apollo, etc.)
• Own full feature lifecycles—from concept and architecture to testing and deployment
• Optimize performance, security, and reliability across the stack
• Lead code reviews, mentor junior developers, and champion best practices
• Collaborate with product, ops, and expert teams to turn real-world workflows into seamless user experiences
  
  

What We’re Looking For

• 5+ years experience in full stack development with strong RoR expertise‍
• Proficient in React, Next.js, or similar JavaScript frameworks‍
• Strong understanding of relational databases (PostgreSQL preferred)
• Experience working with APIs (REST, GraphQL) and webhooks
• Passion for clean code, testing, and scalable architecture
• Excellent communication skills and a proactive, startup-ready mindset
• Bonus: Familiarity with sales tech tools (Clay, Apollo, HubSpot, etc.) or workflow automation
  
  

Why Join SlashExperts

• Build from 0 → 1 in a high-impact role
• Work alongside elite sales leaders and operators
• Modern tech stack, rapid iteration cycles, and zero bureaucracy
• Remote-first team with flexible schedules
• Competitive salary, equity, and benefits
  
  

Let’s build the next generation of outbound together.

Apply now and help shape the core product experience at SlashExperts.

Founding Account Executive

Location: San Francisco Bay Area

Type: Full-Time

Reports To: CEO

About SlashExperts

SlashExperts is the leading peer-conversation platform that helps B2B companies accelerate revenue by connecting prospective buyers with real customers. By turning advocacy into a measurable, scalable growth channel, SlashExperts enables marketing and sales teams to build trust, shorten sales cycles, and influence pipeline. The platform seamlessly integrates into CRM systems, offering attribution-ready data and buyer insights at every stage of the funnel. Founded in 2024 and backed by world class investors, SlashExperts is on a mission to redefine the way B2B companies sell.

The Opportunity

As our Founding Account Executive, you’ll be one of the first sales hires and will own the full sales cycle—from discovery to close. You’ll work directly with the CEO, founders, and expert delivery team to bring our high-ROI offering to more revenue leaders across SaaS, services, and B2B tech. You’ll also have the opportunity to shape sales messaging, build pipeline strategy, and influence product-market fit as we scale.

What You’ll Do

• Own and close inbound and outbound opportunities across mid-market and growth-stage companies
• Run high-conversion discovery and demo calls that position SlashExperts as an ROI engine, not a service vendor
• Collaborate with marketing and leadership on outbound campaigns, ICP targeting, and messaging
• Maintain clear CRM hygiene (HubSpot) and drive forecasting with precision
• Iterate on scripts, decks, and objection handling playbooks
• Partner with delivery and CS to ensure client handoffs are tight and expectations are clear
• Help define and build our sales culture, tech stack, and future GTM team
  
  

Who You Are

• 3–6 years of experience in a full-cycle closing role at a B2B SaaS or services startup
• Proven track record of exceeding quota in a consultative sales process
• Excellent communicator who thrives in high-trust, high-conviction environments
• Comfortable selling to VP/C-level buyers (Sales, RevOps, Growth)
• Process-driven, self-motivated, and excited to build from scratch
• Bonus: Familiarity with outbound tools (Clay, Apollo, HubSpot), or previous agency/consulting experience
  
  

Why This Role Rocks

• High ownership: You’re not just closing—you’re building the machine
  
• Momentum: Fast-growing product with proven demand and customer results
  
• Leadership: Work directly with founders and get exposed to every side of the business
  
• Upside: Competitive salary, meaningful equity, and uncapped commission
  
  

If you’ve ever wanted to be the first rep at a breakout company—this is it.

Apply now and let’s build something category-defining.

Product Support Specialist

Location: San Francisco Bay Area

Department: Customer Experience

Reports To: Head of Customer Success

About SlashExperts

SlashExperts is the leading peer-conversation platform that helps B2B companies accelerate revenue by connecting prospective buyers with real customers. By turning advocacy into a measurable, scalable growth channel, SlashExperts enables marketing and sales teams to build trust, shorten sales cycles, and influence pipeline. The platform seamlessly integrates into CRM systems, offering attribution-ready data and buyer insights at every stage of the funnel. Founded in 2024 and backed by world class investors, SlashExperts is on a mission to redefine the way B2B companies sell.

Role Overview

As a Product Support Specialist, you’ll be the front line for helping customers troubleshoot issues, understand our tools, and get the most out of their experience with SlashExperts. You’ll work closely with our Customer Success, Product, and Engineering teams to provide fast, accurate, and empathetic support across multiple channels.

Key Responsibilities

• Respond to customer inquiries via email, chat, and Zoom with clarity and speed
• Troubleshoot issues related to integrations, campaign delivery, and platform usage
• Document and escalate bugs or feature requests to the Product and Engineering teams
• Maintain and expand internal knowledge base and help center articles
• Monitor support ticket trends and suggest improvements to workflows and tools
• Collaborate with Customer Success Managers to ensure smooth handoffs and quick resolutions
• Provide occasional live support during onboarding and training sessions
  
  

What You’ll Bring

• 2–4 years of experience in a SaaS support, product ops, or success role
• Strong technical troubleshooting skills (bonus if familiar with tools like Zapier, HubSpot, Clay, Apollo, etc.)
• Clear, confident communicator—especially in writing
• Experience with support platforms like Zendesk, Intercom, or HelpScout
• Attention to detail, empathy, and a customer-first attitude
• Bonus: experience supporting a product in the sales or marketing tech space
  
  

Why Join SlashExperts?

• Work at the intersection of product, automation, and real-world results
• Join a fast-moving, supportive remote team
• Opportunity to grow into product ops or success engineering
• Competitive salary, equity, and flexible remote schedule
  
  

Want to help customers win—and love the product while they do it?

Join us and be a critical part of the SlashExperts experience.